T&Cs

• The content of this website is for your general information and use only. It is subject to change without notice.
   
  Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
   
  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
   
  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
   
  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
   
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Canal House (UK) Ltd's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Pre-authentication: For reservations during our peak periods, we may take card details to secure your table however there is no charge made to the card in advance. Please note, if you do not arrive for your reservation or contact us to cancel your reservation within 24 hours' notice of your booking date, a £5pp charge may be applicable.
Deposits: A non-refundable deposit may be required for a private space, peak hours, group bookings or special occasion. If the reservation is cancelled, and more than 24 hours' notice is provided, we may be able to move the deposit onto a new date within 30 days of your original reservation date whereby you can re-book your experience/meal with us – subject to our availability. If the reservation is cancelled in less than 24 hours then the deposit will be forfeited.
Pre-payments: Our sites may require a pre-payment for large party reservations, area/venue buyouts or events. If the reservation is cancelled, and more than 7 days notice is provided, we may be able to move the payment onto a new date within 30 days of your original reservation date – subject to our availability. whereby you can re-book your experience/meal with us. If the reservation is cancelled in less than 7 days then the payment will be forfeited. In the event a deposit or pre-payment refund is approved, please allow up to 28 working days to receive the amount back. Please note; Over our festive period, we may require more notice for any cancellations.
FESTIVE PERIOD 20th November – 24th December 2023 BOOKING DEPOSIT, PRE-PAYMENT AND AUTHENTICATION POLICY
Pre-authentication: For reservations during our peak periods, we may take card details to secure your table however there is no charge made to the card in advance. Please note, we would only charge the balance if you cancel your reservation with less than 7 days notice, numbers of your party drop with less than 7 days notice or if you do not show up for your reservation on the day.
Deposits: A non-refundable deposit may be required for a Christmas booking, private space, peak hours, group bookings or special occasion. If the reservation is cancelled, and more than 48 hours' notice is provided, we may be able to move the deposit onto a new date within 30 days of your original reservation date whereby you can re-book your experience/meal with us – subject to our availability. If the reservation is cancelled in less than 48 hours then the deposit will be forfeited.
Pre-payments: Our sites may require a pre-payment for large party reservations, area/venue buyouts or events. If the reservation is cancelled, and more than 7 days notice is provided, we may be able to move the payment onto a new date within 30 days of your original reservation date – subject to our availability. whereby you can re-book your experience/meal with us. If the reservation is cancelled in less than 7 days then the payment will be forfeited.
In the event a deposit or pre-payment refund is approved, please allow up to 28 working days to receive the amount back.
If you have any queries please contact bookings@nwtc.uk.com. Please allow at least 48 hours for a response. 

The Canal House (UK) Ltd. reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.

Gift cards can be redeemed in part or full against food, drink or masterclasses in The Canal House.
The card cannot be exchanged for cash and you may only redeem in Pound Stirling.
The minimum amount required to purchase a gift card is £10 and you may buy up to a maximum value of £200 in a single transaction. If you wish to purchase an amount higher than £200 please contact us.
The card balance must be used by the expiry date which is 12 months from its purchase date; any remaining balance may be subject to forfeit post this date.
All cards will be automatically activated 24 hours after being purchased.
You should treat your gift card as cash; lost or stolen cards cannot be replaced.
We do not offer refunds on gift cards unless they are faulty or damaged.
For any queries about a gift card please contact giftcards@thecanalhouse.uk.com 

• A deposit of £5 per person may be required upon booking.

• Our Bottomless drinks offer is available at selected sites only.

• Bottomless drinks can only be purchased when an entire table uses the offer and are only valid on Bloody Mary’s, Aperol Spritz, Prosecco, or our house beer.

• Guests must be dining on a main meal to take advantage of this offer.

• Bottomless drinks are an additional £25pp.

• We serve responsibly and have the right to refuse service to anyone in the party at the discretion of the server or bartender.

• Guests must be 18 with a valid ID to participate Bottomless Drinks

• Last call will be 15 minutes before your time limit ends and 1 additional drink per person will be served as long as that person has finished their previous drink and is drinking responsibly.

• Soft drinks as an alternative are also available.

• Offer is only available until 3.30pm